Web Check
Technical Start Up Guide

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Table of Contents

Screen Resolution
Browser/Operating System Support Grid
JavaScript
Adobe Flash Player
Adobe Reader
Adobe Shockwave
Cookies
Windows Media Player
Apple Quick Time
Pop-up Blockers
   Disabling Google Tool Bar pop-up blocker
Proxy Server/Firewall Settings
   Domain and Protocol Filtering
   URL Filtering
   Connection Timeouts
   Client Workstation
   Internet Explorer

                
        
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Screen Resolution

To change the screen resolution for Windows XP:

  • 1,  Click Start on the Windows task bar. From the Settings menu, select Control Panel.
  • 2,  Please verify that Classic View is enabled on left side panel.
  • 3,  Select the Display icon in the Control Panel window to open the Display Properties dialog box.
  • 4,  Click the Settings tab. In the lower right corner of the Settings window, find the "Screen area" slide bar.
  • 5,  Check your resolution setting. If the resolution is not set at 1024x768, drag the slide bar to that setting.
  • 6,  Click OK.

To change the screen resolution for Win 7:

  • 1,  Click Start on the Windows task bar. From the Settings menu, select Control Panel.
  • 2,  Click Adjust screen resolution under Appearance and Personalization to open Display Properties.
  • 3,  Check your resolution setting. If the resolution is not set at 1024x768, change it to that setting.
  • 4,  Click OK.

To change the screen resolution for Win 8:

  • 1,  Navigate to the desktop.
  • 2,  Move your cursor to the bottom right or top right of your screen until the charms bar appears. Select "Settings".
  • 3,  Click Control Panel from the new sidebar screen.
  • 4,  Click on Appearance and Personalization.
  • 5,  Go to Display and click on Adjust Screen Resolution.
  • 6,  Click on Resolution .If the resolution is not set at 1024x768, change it to that setting.
  • 7,  Click Apply.

To change the screen resolution on a Macintosh:

OS 10.x

  • 1,  Click the Apple menu and select System Preferences.
  • 2,  Select Displays from the Hardware menu. A window should open with monitor settings.
  • 3,  Check the Resolution box to find your setting.
  • 4,  Click 1024x768 if that is not your current setting.
  • 5,  Close the window.

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Browser/Operating System Support Grid
IE 8* IE 9* IE 10 Chrome
latest
Safari
7.0
Firefox
latest
Win XP
Win 7
Win 8 desktop
Mac 10.7.x
Mac 10.8.x
Mac 10.9.x (when live)
Apple iPad v2-v4 and iPad
Mini, IOS 7, 7+ screen
Android 4.x, 7"+ screen
Win 8 touch tablet

Supported combination
Not supported by HMH
* requires chrome plugin

Download latest versions here:

Internet Explorer

Firefox

Safari

Google Chrome

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JavaScript

Requires that the browser be JavaScript enabled. The default installation for the most recent browsers has this feature automatically enabled. Verify that each workstation's browser is JavaScript enabled.

Additionally, in order for users to log in , the school's firewall must be set to allow JavaScript pop-up windows.

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Adobe Flash Player

Requires Adobe Flash Player on each workstation in order to function correctly.

If you are using Google Chrome, Flash Player is pre-installed and updates automatically.

For other browsers, to check and test what version of Flash Player is installed go here.

If you have a prior version, download and install the latest version available.

Note that Administration rights are required to install Flash Player.

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Adobe Reader

Requires Adobe Reader on each workstation in order to function correctly.

Verify that latest version(s) are installed. If you have a prior version, download and install the latest version.

Note that MacOS 10.4.x for Intel Macs requires Adobe Reader 7.1 or later.

Also note that Administration rights are required to install Adobe Reader.
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Adobe Shockwave

Requires Adobe Shockwave on each workstation in order to function correctly.

To check and test what version of Flash Player is installed on the workstation, go here.

Verify that latest version(s) are installed. If you have a prior version, download and install the latest version available .

Note that Administration rights are required to install Shockwave.

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Cookies

Note: this page will not display correctly if session cookies are not enabled. Please check your browser settings.

Some Web sites store information in a small text file on your computer. This file is called a cookie.

There are several types of cookies, and you can choose whether to allow some, none, or all of them to be saved on your computer. If you do not allow cookies at all, you may not be able to view some Web sites or take advantage of customization features (such as local news and weather, or stock quotes).

To check browser specific settings:

Internet Explorer

  • 1,  Open Internet Explorer.
  • 2,  From the top menu, click "Tools > Internet Options".
  • 3,  Click the "Privacy" tab.
  • 4,  Click the "Advanced" button.
  • 5,  Click the checkbox for "Override automatic cookie handling".
  • 6,  Click the checkbox for "Always allow session cookies", then click "OK".
  • 7,  Click "OK".

Firefox

  • 1,  From the top menu, click "Tools > Options".
  • 2,  Click the "Content" tab.
  • 3,  Click the checkbox for "Enable JavaScript".
  • 4,  Click the "Advanced" button.
  • 5,  Save changes by clicking Ok.

Safari

  • 1,  Click on the Edit-menu in Safari.
  • 2,  Click on the Preferences... item in the menu - a new window opens.
  • 3,  Select the "Security" image icon.
  • 4,  Click the checkbox for "Enable JavaScript."
  • 5,  Save changes by close the pop-up window.

Chrome

  • 1,  Open Chrome Browser.
  • 2,  From the right top tool bar, click "image icon > Options ".
  • 3,  Select the "Under the hood" tab.
  • 4,  Select below "Cookie Setting", "Allow All cookies" from drop down.
  • 5,  Save changes by clicking Close.

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Windows Media Player

Requires Windows Media Player on each workstation in order to function correctly.

Verify that latest version(s) are installed. If you have a prior version, download and install the latest version.

Note that Windows Media Player 12 requires Windows 7.

Also note that Administration rights are required to install Windows Media Player.

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Apple Quick Time

Requires Apple Quick Time on each workstation in order to function correctly.

Verify that version(s) are installed. If you have a prior version, download and install the latest version.

Note that Administration rights are required to install Apple Quick Time.

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Pop-up Blockers

Invokes secondary windows in order to deliver content. For this reason, pop-up blockers must be turned off. Various kinds of software have settings to block pop-up windows and some will allow you to set as a trusted site. Google pop-up blocker options are listed below. Contact your local Technical Support for further information if your school uses different software to block pop-up windows.

Disabling Google tool bar pop-up blocker

  • 1,  Start Internet Explorer.
  • 2,  Click the Options button on the Google tool bar.
  • 3,  Unselect the box for the pop-up blocker.
  • 4,  Click Apply.
  • 5,  Click OK.

Various kinds of software have settings to block pop up windows. For example:

  • Internet Explorer
  • Yahoo
  • MSN
  • PopSwatter
  • AOL

Contact your local Technical support for further information about disabling pop-up blockers.


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Proxy Server/Firewall Settings

Domain and Protocol Filtering

If domain and or protocol filtering are enforced by the firewall or proxy server, ensure that the following entries are permitted (not blocked) in the firewall/proxy server's Access Control List (ACL). This is done at the firewall or proxy server, and is done differently depending on the firewall/proxy server manufacturer.

*SSL or Port 443 filtering should be turned off at the firewall.

URL Filtering

If URL filtering is enforced at the proxy server, ensure that the following URL's are permitted in the Access Control List (ACL):

URL:  /*
URL:  https:///*

* indicates your unique school name

Content Filtering

If you are using a content filtering solution, you need to make sure that this site is on the list of approved URLs. Otherwise, you may not be able to see the images and/or use successfully.

Connection Timeouts

In the event client workstations are unexpectedly disconnected , check to see if Proxy Server Timeouts are in effect. If in effect, the timeout should be set to a minimum of 15 minutes.

Client workstation

If a proxy server is used, verify that each client workstation connected to the Proxy server allows this site as a supported site.